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Cognizant hiring for Process Executive| Freshers| Experienced| Latest Jobs 2025

  

Cognizant hiring for Process Executive| Freshers| Experienced| Latest Jobs 2025


Job location: Hyderabad, India
Employement type: Full-Time
Work Mode: Hybrid

Job Role
Cognizant is looking for a Process Executive to join our Customer Handling Division (CHD) team. This is an entry-level, full-time position ideal for fresh graduates or candidates with up to one year of experience, especially those with exposure to the ISV and Hi-Tech sectors. You’ll be playing a key role in delivering smooth customer support operations.

Job Summary
This role is based out of Hyderabad, India, and follows a hybrid work model—offering a blend of work-from-home and in-office days. You’ll work day shifts only, so there’s no night shift stress or travel involved. The primary focus of the role is to assist customers with product-related queries and ensure high levels of satisfaction through timely and effective support.

Roles & Responsibilities
  • Handle customer interactions via phone, email, and live chat, offering support for issues related to DocuSign products
  • Troubleshoot queries such as account access, setting up document templates, sending documents, billing questions, and more
  • Ensure quick and accurate resolutions while maintaining a friendly and professional tone
  • Use tools like Salesforce, chat platforms, and email systems to manage support tickets and cases
Meet performance benchmarks such as:
  • Achieve 90% or higher on closed case satisfaction surveys
  • Maintain a call abandonment rate of 10% or lower
  • Identify recurring product issues, bugs, or improvement opportunities and escalate them for resolution
  • Proactively contribute ideas to enhance the customer experience and streamline processes
Perks & Benefits
  • Hybrid work arrangement: Enjoy the flexibility of remote work with occasional in-office presence
  • Fixed day shift schedule: Maintain a healthy work-life balance with no night shifts
  • Opportunity to gain experience with leading tools like Salesforce and DocuSign’s suite of products
  • Supportive team environment that promotes professional growth
  • Performance-based recognition and feedback culture
Eligibility
  • 0–1 year of professional experience
  • Strong verbal and written communication skills in English
  • Understanding or prior exposure to the ISV and Hi-Tech industries is a plus
  • Comfortable working in a hybrid environment (combination of office and remote)
  • No travel requirements for this position
Preferred Skills and Traits
  • Customer-focused attitude with a passion for helping others
  • Quick learner who can adapt to new tools and workflows
  • Analytical mindset with attention to detail, especially during troubleshooting
  • Strong interpersonal skills to collaborate effectively across teams
How to Apply:
Step: 1 - Check the links below
Step:2 - Read the job description Carefully 
Step:3 - Fill in your personal and academic details
Step:4 - Review and Submit the Application

Disclaimer:
The job information provided here is intended solely for informational purposes and has been sourced from the official website of the respective organization. We strongly advise candidates to visit the official company website to verify details and apply through authorized channels only. Please note that we do not charge any fees for sharing job-related updates and are not involved in the recruitment process. If anyone approaches you requesting payment in exchange for job placement, kindly avoid such interactions. You are solely responsible for any decisions or actions you take based on the information shared here.

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